Trooya now supports prioritising Twitter verified accounts

We’re glad to announce that Trooya now supports prioritising Twitter accounts which are verified. This will now enable users to conveniently prioritise people with Twitter verified accounts while managing their social customer service responses.

Initially, users could only filter conversations on the basis of follower count and the Trooya influence score. However, we noticed that every user who needs to be prioritized doesn’t necessarily have a high follower count. This is what drove us to create a support for brands who wished to filter out conversations by Twitter verified authors from all the chatter they receive daily.

Trooya’s Twitter verified author filtering can help your brand in 3 ways:

  1. While conducting response management, you can now filter and target verified users first and reduce their wait time for your brand’s response
  2. As Twitter verified users can now be prioritized with greater ease, you reduce the possibility of them spreading ill-will about your brand’s responsiveness on social media
  3. Considering that you would prioritize all users with a verified Twitter account to be responded to on priority, it would also result in lowering the possibility of a verified user missing out on a brand response

Do you think that this feature will benefit your brand’s social customer service? If yes, click here to sign-up for a free 14 day trial or call us at 022-40162725 to speak with one of our sales associates for more details.

If you are an existing client and wish to know more about the verified filter, kindly contact your respective customer success manager.

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