How Are Chatbots Changing Customer Service

Gone are those days when people were willing to hold on the telephone line to speak to the customer service team or wait for days to have their concerns addressed through emails. Today, customers expect a quick response to their problems and queries. With the advent of social media and review websites, customers are empowered Read More…

Trooya now automatically identifies sentiment.

Every post on the internet has an underlying sentiment to it. Tracking your brand’s sentiment and maintaining it at respectable levels is an essential part of a digital strategy. However, all of this begins with identifying the sentiment of a post. To make it more convenient for you to track sentiment while running a successful Read More…