Whose social customer care is around when your stream is down?

social customer care of streaming services

The holidays are finally here! Anyone and everyone is tuning in to their football games or watching the endless Christmas specials. It is also possible that people are binge-watching their favourite TV shows on their preferred streaming service. What if the streaming service were to go down at this time? While it may be a minor inconvenience for some, it might spell doom for those whose plans were to binge watch their favourite televised series! At such a juncture, the customer is going to turn to their streaming service’s social customer care for help. The key question is – are their concerns going to be resolved online?

Continue reading “Whose social customer care is around when your stream is down?”

Do Indian online retailers deliver good social customer care?

Customer Care Analysis of E-commerce companies

Christmas is just around the corner, and if you’re done and dusted with your Christmas shopping, then good on you. You can sit back and relax while the rest of us scramble with our last minute shopping. Since most shopping is online now, we’re going to be shelling out the big bucks for express delivery. But what happens when that delivery is delayed and it’s Christmas with no gifts? Continue reading “Do Indian online retailers deliver good social customer care?”