How Are Chatbots Changing Customer Service

Gone are those days when people were willing to hold on the telephone line to speak to the customer service team or wait for days to have their concerns addressed through emails. Today, customers expect a quick response to their problems and queries. With the advent of social media and review websites, customers are empowered Read More…

Who paints the best shade of social customer service?

Paint manufacturing companies are busier than usual during the festival season, as people rush to purchase their products or services for renovating their homes. As customer chatter increases for these brands in October, we wanted to identify which brand’s social customer service excelled at managing customer concerns. Hence, we studied the Twitter conversations of Asian Read More…