How will I track the ROI on Trooya?

We provide key customer service metrics, like, First Response TAT, Average response TAT, Closure rates and Appreciation rates. You can benchmark these against your competitors or any other brand you consider ideal. Trooya will provide like for like comparisons between you and competitor brands.
You can also track the efficiency improvements of your agents based on their handling rate in interactions per hour and on the quality of handling in terms of average number of mentions per interaction.