Social Customer Service Reimagined

Delivering Customer Delight and Insights

Trooya is a cloud-based social media contact center that enables you to respond to customers, resolve their issues and earn their goodwill

Social media engagement is more than just responding to customers. It is about earning customer goodwill and winning brand loyalists.

Trooya

Social Media Helpdesk Benefits

Improve customer satisfaction

Speedy resolution through intelligent automated workflows.

Protect brand reputation

Identify and prioritize interactions with social media influencers.

Convert detractors into brand advocates

Identify your unhappy customers to delight them with your quick customer care responses.

Reduce costs of customer service

Analytics for improving productivity of teams and individuals.

Overview of Features

Features that were never invented before

CURRENTLY SUPPORTED PLATFORMS

CURRENTLY SUPPORTED PLATFORMS

Facebook

Google Play

Instagram

Google Business Profile

Mailbox

YouTube

Real time engagement

Interact with customers in real time

Collaborative workflows

Automated workflows that allow agents to work as teams to support customers

Intelligent customer engagement

Agents can engage with customers in an informed manner

Analytics to improve performance

Make intelligent and informed decisions to improve speed, efficiency and quality

Pricing Plans

All plans are billed annually.

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Beginner

$599/month

No. of users03
Additional User$ 135/month
Social Media Handles03
Mentions Limit 10K/month
Customer Support Chat

★

Professional

$1199/month

No. of users10
Additional User$ 70/month
Social Media Handles10
Mentions Limit 100K/month
Customer Support Chat, Customer Success Manager

★

Enterprise

$2700/month

No. of users25
Additional User$ 55/month
Social Media HandlesUnlimited
Mentions Limit 1M/month
Customer Support Chat, Customer Success Manager