SOCIAL CUSTOMER SERVICE REIMAGINED
Who would have thought that talking to machines could be so much fun? From the rudimentary chatbots of yesteryear to today’s sophisticated AI agents, the journey of customer support through social media has been nothing short of a Hollywood blockbuster—complete with twists, turns, and a tech-savvy hero.
Continue reading “Chatbots to AI Agents: The Evolution of Social Media Customer Support”
In today’s fast-paced world, the importance of quick and efficient customer service cannot be overstated. Automated workflows in customer service are emerging as a key solution, offering the promise of speed and efficiency. Rapid resolution not only boosts customer satisfaction but also significantly enhances loyalty and retention. As businesses strive to meet and exceed customer expectations, many are turning to technology to streamline their processes. By integrating automated workflows, companies can ensure consistent, prompt responses that are crucial for maintaining high customer satisfaction levels. Continue reading “Best Practices for Automated Workflows in Customer Service”
In today’s competitive business landscape, customer satisfaction reigns supreme. Satisfied customers are not only more likely to become loyal advocates but also contribute significantly to a company’s bottom line. With the rise of automation, businesses are leveraging automated customer service processes to meet the growing expectations of their customers. However, achieving customer satisfaction is not just about providing quick responses; it’s about striking the delicate balance between speed and quality in automated customer service processes. Continue reading “Customer Satisfaction: Balancing Speed and Quality”
For brands today, the integration of conversational AI has the potential to usher in a profound shift from transactional customer service to the establishment of meaningful emotional bonds at an unprecedented scale. This transformative capability of AI, however, necessitates responsible adoption, where a delicate balance is struck between analytics, ethics, and cultural awareness. In this article, we will delve into the practical blueprint that brands can employ to harness the power of AI to enhance, rather than replace, human connections in customer service.
Continue reading “Automated Conversations: A Guide to Humanizing Brand Communications”
Christmas is just around the corner, and if you’re done and dusted with your Christmas shopping, then good on you. You can sit back and relax while the rest of us scramble with our last minute shopping. Since most shopping is online now, we’re going to be shelling out the big bucks for express delivery. But what happens when that delivery is delayed and it’s Christmas with no gifts? Continue reading “Do Indian online retailers deliver good social customer care?”
According to BBC findings in 2014, more than 40 million Americans eat pizza in a day. When we talk about pizzas, names like Domino’s, Pizza Hut and Papa John’s come to mind. While these brands are known for their mouthwatering pizzas, do they provide good social media customer service?
Continue reading “Which pizza chain dishes out the best social customer care?”
The Times of India reported that Indian online food delivery market grew by 150% in the year 2016.
The Indian food industry online is prone to high volumes of customer chatter. Concerns about delivery times, packaging, billing, wrong orders and quality of food are some of the reasons why customers end up conversing with an online food app daily. Continue reading “Social media customer service tips from popular Indian online food apps”
We are proud to announce that Trooya now supports data crawling and response support for Google Playstore reviews. For any customer who adds their Google Playstore account into Trooya, they would get reviews posted in the last 7 days as well as subsequent reviews on their tracker.
While we had initially supported websites such as Facebook and Twitter, we now wanted an online space which saw a large volume of customer chatter. Google Playstore happens to be such a space, where users not only share app related feedback but also touch upon their customer service experience. Continue reading “Trooya now has Google Playstore support!”
We are thrilled to announce that Trooya is integrating Google Play Store in the tool, which will fetch your app reviews directly from Google Play store into Trooya. You can reply to each review from the tool. It will fetch app reviews, device type, app version and star ratings into the tool.
For getting your Google Play Store App reviews in Trooya, you will need to set up following:
Continue reading “Trooya integrates Google Play Store Reviews”
Having a great social media customer care process is vital for leveraging your brand’s goodwill online. But before anything, you need to understand how mature your brand’s social customer care process is, not for your audience, but for yourself.
The maturity of your customer care process totally depends on two important aspects, what is your turnaround time and how is your resolution quality. Hence, we would like you to take up a quick and simple self-assessment test that lets you explore your maturity level, with respect to your social media customer care process.
Continue reading “How mature is your social media customer care process?”