Why we built Trooya

Trooya Social Customer Service

Social media represents a huge opportunity for brands to engage with their customers and a treasure trove of insights into what these customers think. Leveraging this opportunity by engaging with customers on social media and generating social media insights should be straightforward, but unfortunately is incredibly challenging to do especially at scale.

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Prioritizing Your Customers for Responses.

Every customer is important, that goes without saying. However, a customer service agent needs to set a priority of its customers for responses and it matters a lot to the brand for enabling an efficient response management process. Now, the question is on what basis you will prioritize your customer. You need to invest a bit of your precious time to identify your customer. Here are a few parameters on which you can decide your priority-
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