Category: Branding

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Boosting CSAT: Enhancing Customer Satisfaction

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In today’s competitive market, customer satisfaction (CSAT) is more critical than ever. CSAT is a key indicator of how well a company meets or exceeds customer expectations. It is a metric that provides valuable insights into customer experiences and helps businesses identify areas for improvement. The significance of CSAT can be observed in various sectors, including public transportation. For instance, the Delhi Metro tracks customer satisfaction to ensure a high-quality experience for its passengers, underscoring the importance of CSAT across different industries. Continue reading “Boosting CSAT: Enhancing Customer Satisfaction”

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Trooya now supports prioritising Twitter verified accounts

We’re glad to announce that Trooya now supports prioritising Twitter accounts which are verified. This will now enable users to conveniently prioritise people with Twitter verified accounts while managing their social customer service responses.

Initially, users could only filter conversations on the basis of follower count and the Trooya influence score. However, we noticed that every user who needs to be prioritized doesn’t necessarily have a high follower count. This is what drove us to create a support for brands who wished to filter out conversations by Twitter verified authors from all the chatter they receive daily. Continue reading “Trooya now supports prioritising Twitter verified accounts”