Every customer is important, that goes without saying. However, a customer service agent needs to set a priority of its customers for responses and it matters a lot to the brand for enabling an efficient response management process. Now, the question is on what basis you will prioritize your customer. You need to invest a bit of your precious time to identify your customer. Here are a few parameters on which you can decide your priority-
Continue reading “Prioritizing Your Customers for Responses.”
SOCIAL CUSTOMER SERVICE REIMAGINED