{"id":86,"date":"2017-10-11T09:50:25","date_gmt":"2017-10-11T09:50:25","guid":{"rendered":"https:\/\/trooya.com\/blog\/?p=86"},"modified":"2024-08-08T14:01:24","modified_gmt":"2024-08-08T14:01:24","slug":"which-pizza-chain-dishes-out-the-best-social-customer-care","status":"publish","type":"post","link":"https:\/\/trooya.com\/blog\/2017\/10\/11\/which-pizza-chain-dishes-out-the-best-social-customer-care\/","title":{"rendered":"Which pizza chain dishes out the best social customer care?"},"content":{"rendered":"

\"popular<\/p>\n

According to BBC findings in 2014, more than 40 million Americans eat pizza in a day<\/a><\/strong>. When we talk about pizzas, names like Domino\u2019s, Pizza Hut and Papa John\u2019s come to mind. While these brands are known for their mouthwatering pizzas, do they provide good social media customer service?<\/p>\n

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This is an important question in the pizza business since much of social media chatter tends to be from customers who complain and enquire about deliveries, product quality, packaging and billing.<\/p>\n

To answer the question, we studied recent customer conversations of these brands. Combined with Trooya\u2019s Benchmarking<\/a><\/strong>, we present our findings about the brand which rules the roster when it comes to social media customer service.<\/p>\n

Below are some crucial parameters to find out how well these chains are performing online customer care:<\/p>\n

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  1. Responses to customers on late delivery complaints: <\/em>How does the brand react to customers who are upset with late delivery of order<\/li>\n
  2. Responses to customers on wrong order delivery complaints:<\/em> How does the brand react to customers who are saddened by wrong order delivery<\/li>\n
  3. Average response time:<\/em> What was the average time in which a brand issued a response to a customer<\/li>\n
  4. Average response rate:<\/em> How many posts from the total volume of posts were responded to by the brand<\/li>\n<\/ol>\n

    Now, we\u2019ll begin reviewing all brands on each of these parameters:<\/p>\n

     <\/p>\n

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    1. Responses to customers on late delivery complaints<\/strong>:<\/li>\n<\/ol>\n

      Domino\u2019s first level response primarily consists of them asking the customers to DM their email address, phone number and store information after expressing their regret for late delivery<\/p>\n

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      This should never happen! Pls DM your name, email, phone#, & store info so we can help. *KV https:\/\/t.co\/Cf8BiToVpb<\/a><\/p>\n

      \u2014 Domino’s Pizza (@dominos) September 12, 2017<\/a><\/p><\/blockquote>\n