Emojis have become an indispensable part of the online ‘lingo’. They add color to conversations and help to express something in a simpler way, especially when even 280 characters fall short. Bottom-line is, they’re being used, A LOT! That’s why Trooya now supports emojis!
Since consumers prefer using emojis, we believe brands should consider using them too! Emojis help brands to creatively engage with their audience. They add a sort of ‘human feel’ to the conversations.
So go ahead and spice up your responses by emojis to your responses directly from Trooya! This can help to talk with your online audience in a more engaging way, using a method of communication they are familiar with.
Do you think that this feature will benefit your brand’s social customer service? If yes, click here to sign-up for a free 14-day trial or call us at 022-40162725 to speak with one of our sales associates for more details.
If you are an existing client and wish to know more about the update, kindly contact your respective customer success manager.