How to use customer feedback system?
Using customer feedback system requires you to have a properly managed system to gather, analyze and interpret customer feedback.
Following steps need to be carried out in order to use customer feedback system effectively.
Collect Customer feedback
There are various ways you can use to collect customer feedback. You can use emails, forms, phone calls or other measures to collect customer feedback properly.
Know why you need customer feedback system
Make sure that you address the reason of feedback properly. You need to know the area you are willing to use the feedback to put your improvement measures on. Make sure you have plan about what are you going to do with the feedback data you get.
Make sure you are fast enough to respond after getting feedback
Here is something you need to be sure about. You aren’t going to get customer feedback if they feel like it doesn’t matter to you. So make sure you are fast enough for them to know that their feedback is really valuable to you and that you are going to use that feedback to make some changes and not just use it to feel dumps.
Organize feedback properly
Another most important task is to organize the feedback you get. You have to organize it according to sectors the feedback focuses upon so that you can assign the task of analyzing and reacting about the feedback to concerned person at work.
Use social customer service tools for proper social listening
Social media is one of the most engaging area where people leave honest feedback, not every time expecting you to react. So if you do, it matters. Trooya’s social customer service tool enables you to understand social customer feedback and use the data collected to perform analysis and action.
Customer feedback system, if used properly, might prove to be the best marketing activity you could perform to boost your company’s trust score as well as keep safe the customers you’ve already built, thus promising an almost zero decline rate or performance.