Social Media Customer Service Tool - Features, Social Media Helpdesk - Features & Social CRM - Trooya - Features

Overview of Features

Features that were never invented before

CURRENTLY SUPPORTED PLATFORMS

CURRENTLY SUPPORTED PLATFORMS

Real time engagement

Interact with customers in real time

Collaborative workflows

Automated workflows that allow agents to work as teams to support customers

Intelligent customer engagement

Agents can engage with customers in an informed manner

Analytics to improve performance

Make intelligent and informed decisions to improve speed, efficiency and quality